Workplace Experience Receptionist

Hi, were Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

Are you an experienced front desk, customer service, or guest service agent, receptionist, retail store associate, or hospitality professional? Would you enjoy putting your skills to work in a corporate environment with weekday working hours at a global Fortune-150 firm? With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than its ever been.

JOB SUMMARY
The Host acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to foster a sense of community.

The individual in this role is the first point of engagement with team members and visitors alike, creating a warm, supportive, and service-oriented atmosphere that enhances the Experience. Responsible for various administrative tasks, are often the first point of engagement with employees and visitors alike.

Duties include managing calls, conference room scheduling, access management, documentation, mail services, etc. May require leadership in meeting planning, general administrative support and projects which may be assigned as needed.

DUTIES & RESPONSIBILITIES
Greets employees, clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking. Receives and directs incoming calls to appropriate personnel and voicemail.

Manages inbox and room calendars. Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms.

Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.

Maintains records and logs of service requests and tracks their status.

Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.

Supports an environment of genuine customer connection. Provides information on local amenities. Acts as an empowered team member, exercising decision-making skills to seek and understand workplace standards.

Performs other duties as assigned.

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